Streamlining operations, boosting trust, enabling smarter decisions.

SmartWakala
Revolutionizing How Mobile Money Agent Perform, Record, and Report Their Business.

1
Register Online
2
Receive POS Device
3
Process Transactions
4
Grow Your Business

About Smart Wakala

SmartWakala is a fintech platform built to equip mobile money agents with secure digital tools that streamline daily operations, provide actionable insights, and enable informed business decisions.

We professionalize agents, enhance trust, and expand financial inclusion.

Our Mission

Empower mobile money agents with the tools and knowledge to operate efficiently, securely, and professionally.

Our Vision

A financially inclusive Africa where every mobile money agent delivers reliable, trustworthy, and data-driven services to their communities.

Opportunity

SmartWakala’s scalable POS and software platform professionalizes this workforce, reduces fraud, and unlocks economic opportunities.

Size & Scope

According to GSMA (2025), there are 28M registered and 10M active agents globally. Sub-Saharan Africa drives 77% of this growth. East Africa is the core driver.

Challenges

Agents lack standardized digital record-keeping, transparent business tracking, and access to formal banking products like loans and insurance.

Our Solution

SmartWakala leverages modern POS terminals combined with an integrated, user-friendly software platform that offers agents:

Transaction Management

Most transactions can be processed offline; internet is required for login/logout, synchronizing data, and accessing partner financial services.

Instant Receipts

Digital and printed receipts provide trust and verifiable records for customers.

Business Monitoring

Real-time dashboards track earnings, commissions, cash flow, and transaction histories once the POS synchronizes with the platform.

Credit Profile Building:

Aggregated data helps agents build digital credit histories for loans and financial products.

Access to Formal Financial Services

Internet-enabled links connect agents to partner banks and microfinance institutions.

Compliance & Security:

Embedded training on anti-money laundering, fraud prevention, and regulatory compliance protects agents and customers.

Why Join SmartWakala

Author image Digital POS Devices

Process transactions securely, with offline capability for most operations. Internet is used for login/logout and data synchronization.

Author image Analytics & Insights

Transform transaction data into actionable insights to optimize operations and identify growth opportunities.

Author image Training & Support

Continuous financial literacy, compliance, and fraud prevention training. Technical support for setup and troubleshooting.

Author image Professionalization

Standardized services, accurate record-keeping, and compliance enhance credibility and customer trust.

Author image Community & Economic Impact

Professionalizing agents strengthens local economies and increases access to reliable financial services.

Author image Secure and Offline POS Device

Operate confidently even without internet access, with a POS device designed for security and reliability in any environment.

Author image Join a Trusted Network

Become part of a growing community of agents committed to professionalism, financial inclusion, and economic empowerment.




FAQs

- How do I register as a SmartWakala agent?

+ Does the POS device need internet?

+ How does SmartWakala help with loans?

+ Is my data secure?

+ What if I forget my password?

+What training is provided?

+ Tax compliance?

+ Support?

Meet Our Team

Author image SAID HAMIS LISSU
CEO & Co-Founder

BSc, Taxation | 10+ years experience in financial services and mobile money agents business

Drives vision, strategy, partnerships, and agent onboarding, ensuring professional, compliant solutions.

Author image NASRINA MOHAMMED JAFFAR
COO & Co-Founder

15+ years experience in business operations, development, and customer service

Oversees business operations and customer experience, ensuring efficiency, scalability, and trusted support for agents and clients.

Author image HUSSEIN EMMANUEL HAULE
CTO & Co-Founder

BSc, Computer Science | 20+ years experience in software and development

Leads technology and product development, ensuring secure, reliable POS devices and digital platforms.




Blogs

Contact Us

Email : info@smartwakala.co.tz
Phone : +255 719 788 866
Website : www.smartwakala.co.tz


Our Partners

● Bank of Tanzania    ● TCRA

Be Our Partner

Partner With SmartWakala – Drive Innovation, Financial Inclusion, and Impact.
Join us to shape the future of mobile financial services in Africa. Collaborate with us to professionalize agents, expand trust, and build smarter, data-driven financial ecosystems.

Why Partner With Us:

1

Access reliable agent networks and actionable data insights.

2

Co-create innovative fintech solutions for underserved markets.

3

Enhance your brand’s social impact and visibility.